Program manager and process engineer with experience across healthcare including pharma and clinical research. I bring structure to ambiguity, whether the problem is operational, technical, or organizational.
Transferable skills applied across industries.
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Full GTM strategy covering segmentation, competitive positioning, dual-channel pricing, and service blueprinting.
DuPont decomposition to diagnose why 37x revenue growth hadn't translated to cash availability.
Multi-view Tableau analysis across 1,470 employee records examining attrition drivers.
Six PivotTable views analyzing a 609-instructor dataset across departments and divisions.
Demand forecasting model replacing static weekly scheduling with data-driven staffing across 530+ retail stores.
Developed a full go-to-market strategy for a SaaS EdTech platform. Covered market segmentation (ARMS framework), competitive positioning across five direct competitors, dual-channel pricing (B2B at $15-25/student/year, B2C at $12/month), distribution modeling, and service blueprinting for both school district and family onboarding flows with pain-point mapping at each step.
Shows strategic thinking end-to-end: segmentation rationale, competitive mapping on specific dimensions, break-even pricing ($13,900 licenses), and onboarding blueprints down to pain points per step.
Conducted a full financial analysis of a company with 37x revenue growth to diagnose why profitability hadn't translated into cash. Decomposed ROE using DuPont analysis, isolated margin compression by business segment, identified misaligned incentive structures driving credit risk, and traced inventory buildup to a distribution center transition. Benchmarked all metrics against Zip AG.
Traced the problem through three layers: margin compression from a business model shift, receivables bloat from misaligned bonuses, and inventory buildup from a distribution center outpacing demand. Connects operational design to financial outcomes.
Built a multi-view Tableau analysis of 1,470 employee records examining attrition by role/overtime, income by level/gender, satisfaction vs. overtime, career stagnation as a predictor, and demographic patterns by age group and commute distance.
Five distinct analytical angles in one workbook. The career stagnation view and satisfaction-vs-overtime dashboard test whether organizational factors predict attrition better than demographics alone.
Analyzed a 609-instructor dataset across six PivotTable views: credentials by department (Masters vs. PhD by rank), alma mater concentration by division, average experience by faculty status, and rank distribution percentages across academic divisions.
Demonstrates data structuring: a flat dataset organized into six distinct views that answer different organizational questions. The DegreeByDept view reveals faculty pipeline structure, adjunct dependency, and rank distribution at a glance.
Designed a predictive staffing model for Apple's Genius Bar to replace static weekly scheduling with demand-driven staffing across 530+ stores. The model integrates weather forecasts, product launch calendars, and appointment booking patterns to predict hourly walk-in traffic 7 days out. Uses walk-forward time-series cross-validation with MAE/MAPE metrics. Nightly batch predictions feed into workforce management via API, shifting operations from intuition-based templates to dynamic, data-informed shift generation.
Transforms scheduling from repeated templates and manager intuition into a model-driven system. The before/after framework shows a clear operational shift: weather, launch events, and booking data feed hourly predictions that auto-generate optimized shifts with a continuous feedback loop.
Operations and program leadership across industries.
Lead revenue cycle operations for a multi-million dollar clinical trials portfolio. Reclaimed $300K+ in outstanding receivables, drove 30% YoY revenue growth by redesigning billing workflows, and built automated KPI dashboards in Google Sheets and Looker.
Managed strategic program operations and stakeholder engagement. Scaled a flagship cross-sector event from 46 to 80+ stakeholders. Built centralized tracking systems and performance dashboards.
Managed budget development and regulatory compliance for multi-site clinical trials. Established Medicare Coverage Analysis frameworks and streamlined pre-award workflows.
Directed patient access operations for a 150-patient caseload. Designed a data-driven retention program that re-engaged 300+ patients who had discontinued treatment.
Coordinated international contract execution across legal, finance, and site operations. Redesigned approval workflows, reducing cycle times by 15%.
Managed high-volume patient accounts for specialty autoimmune therapies. Coordinated insurance verification, prior authorization, and pharmacy fulfillment. Maintained strict FDA compliance.